FAQ

Coffee
What is specialty coffee?
La Specialty coffee association (SCA) defines specialty coffee as Arabica coffee whose cup scores a minimum of 80 points on a 100-point scoring system. Coffee must be tasted by a certified Q-Grader (Quality grader); that is, a person who is trained and accredited to rate coffees according to the standards developed by the Specialty Coffee Association of America (SCAA).
 
Our supplier and partner, Pilot Coffee Roasters, sources only coffees rated 84 points or higher. 
  
What is direct trade? 
Direct trading involves working directly with producers who share their high quality specialty coffees with the roaster. It is a sourcing philosophy that emphasizes genuine relationships, mutual benefits and full transparency between producer, roaster and consumer. Thanks to direct trade, we know that the amounts spent on the purchase of coffee go directly to partner producers. Regular visits to the various producers by members of the Pilot Coffee Roasters team on site allows them to ensure that every coffee purchased has been produced ethically, sustainably and with the highest level of care and skill. .  
 
Although direct trade is not always accessible for a variety of reasons, most of Pilot's cafes meet direct trade standards. Look for the direct trade icon on coffee bags so you know when this standard has been met.  
  
How do I determine the grind of my bag of coffee?
To make sure you choose the right grind, you just have to ask us the question. It will be our pleasure to guide you according to the type of infusion you prefer and the machine used.
Rest assured, as roasters, Pilot targets the sweetest point in the development of each coffee. This point is usually reached by a light to medium roast, which produces a clear expression of each coffee's unique profile. This philosophy - known as omnibus roasting - gives you the opportunity to enjoy their full range of coffees by any brewing method: from filter to espresso!
 
Running outings
Who are the running trips for?
To everybody ! We are true to our mission, both beginners and experienced runners are welcome.
 
How does it work?
Subscribe to our social networks so you don't miss anything, we'll make the announcements!
 
The starting point is always with us. Arrive 15-30 minutes before departure!
 
How much does it cost?
It's free ! We organize outings for the simple pleasure of running together.
  
Shipping
How long will it take for me to receive my order?
All orders are processed and shipped within 2 business days from the date of payment. Once payment is received, you will receive a shipping confirmation and a tracking number will be emailed to you to track your shipment.
 
Who is your shipping company?
For orders in Canada, we do business with Canada Post, according to their prices.
  
Can I order online and pick up on site?
Of course ! All you need to do is choose the “in-store pickup” option when paying for your order. You will receive an email confirmation when your order is ready and you can go to the store to pick it up.
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Return and exchanges
What is your return policy?
We do not issue refunds for purchases made on fauxmouvement.cc. If you wish to return a product, it is with pleasure that we exchange it for a product of the same value, according to our exchange policy.
 
Is it possible to exchange a product?
Exchanges are made on regular-priced items only. If, within 14 days, you wish to exchange an item, contact us (info@fauxmouvement.cc) to initiate the exchange process.
 
Only products in new condition, which have never been worn or washed, are eligible for exchange. We reserve the right to refuse any product that does not respect these conditions.
 
The return and reshipment of exchanged items are at your expense.